Solberg•Adams analyzes each service provider invoice, applying dozens of tests on each invoice to ensure all charges are completely identified, verified and consistent with vendor contracts and customer service records (CSR). Service providers maintain a CSR for each account to document activity from installation. Upon approval, we order CSRs from your service providers.
Solberg•Adams provides you with thorough, easy-to-use cost reduction worksheets that present errors, credits and refunds owed to you with recommendations to help you contain costs. The worksheets itemize before and after costs down to the penny. We also provide you with a copy of our work papers at the end of the audit.
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Approval
To begin work, Solberg•Adams requires a letter of engagement, an authorization letter, a copy of service provider agreements and one month of invoices, preferably on CD. We also request information about your existing telecom cost savings programs, so we do not duplicate your efforts.
Analysis
Solberg•Adams is sensitive to intrusions on your staff's time. Most of our work can be done with the materials provided at the beginning of the project. Though we schedule occasional meetings to keep the project moving to completion, most communication is via e-mail or conference call. A typical audit can be completed within 90 days, but schedules vary depending on the size and complexity of each client.
Recommendations
Solberg•Adams presents findings and itemized savings in detailed cost recovery worksheets. You choose the recommendations you wish to implement.
Implementation
Solberg•Adams helps you recover costs with the level of advice and hands-on assistance you need. Our fee is based on the savings you accept.
