Our clients are our best advertising. They've seen the dramatic savings Solberg•Adams can deliver, and they rely on us year after year to help contain telecom costs and improve efficiency.
Find out what Solberg•Adams can do for your business. Email us or call 503.292.3131 today.
This forest products company has been a Solberg•Adams client for 12 years.
The Problem
- Unfavorable services contract
- Chronic service issues
- Need for cost containment during industry downturn
Solberg•Adams Solution
- Reviewed all voice, data, IP, conferencing, access, calling card, maintenance and wireless invoices
- Reviewed all contracts, applicable tariffs and customer services records for all locations in the United States and Canada
- Implemented a recommendation to reduce network downtime, improve through-put and reduce costs
- Transitioned Columbia Forest Products to Validated Telecommunications Billing (VTB™) platform where costs are continually reviewed, invoices approved, allocated to the appropriate account code (customer and vendor) and billing disputes resolved. They can concentrate on their core business and don't have to worry about telecommunications invoices.
- Provide strategic information on cost savings and system efficiencies on a regular basis
Savings
Reduced telecom costs by 66%
A Word From Our Client
"Our stated expectations were that you would accomplish things in a professional manner and that your actions would not impede our operations. You performed your services well and exceeded our expectations. We are very pleased with your results. We appreciated your ability to deal with the local telephone companies in all parts of the country and to reduce their charges."
- Thomas R. Johnson, CFO, Columbia Forest Products
This wood products manufacturer has been a Solberg•Adams client for seven years.
The Problem
Inefficiencies resulting from:
- Many locations spread across the country
- Legacy services inherited through acquisitions
- Decentralized bill paying and invoice processing
- Multiple contracts and multiple carriers
- Duplicate services
- Bifurcated administration
Solberg•Adams Solution
- Audited invoices in nearly 90 different categories and reviewed customer service records and tariffs at more than 150 locations
- Developed a consistent services template to eliminate duplications, over-billing and fraud
- Presented recommendations to reduce costs
- Transitioned Louisiana Pacific to Validated Telecommunications Billing (VTB™) platform where they receive more than a 200% return in savings when compared to the VTB™ fee.
Savings
Significant
A Word From Our Client
"What impressed us about Solberg•Adams is their attention to detail and their extensive knowledge in auditing and telecommunications invoices."
- Jeff Duncan, Senior Vice President and Chief Information Officer, Louisiana Pacific Corporation
This title insurance company has been a Solberg•Adams client for seven years.
The Problem
Pacific Northwest Title was being billed for DS-3 service that had not been connected to any locations or services.
Solberg•Adams Solution
- Audited invoices and reviewed customer service records
- Conducted a physical site survey
- Reviewed applicable tariffs
- Recommended potential solutions
- Prepared and submitted refund application and followed it through to completion
Savings
Specifics cannot be discussed under non-disclosure agreement
A Word From Our Client
"We found Solberg•Adams to be very comprehensive and thorough in the audits they performed for PNWT. The research they conducted and the documentation they provided were both extensive and impressive. Their findings and recommendations, along with their tenacity and follow through, resulted in a significant refund for our company."
- Steve Matthews, MBA, Executive Vice President, Administration and Finance, Pacific Northwest Title of Oregon, Inc.
This transportation company has been a Solberg•Adams client for seven years.
The Problem
CNF was being billed incorrectly for a variety of voice services throughout the company
Solberg•Adams Solution
- Reviewed contracts using SAVE business model
- Developed the case and a refund request package
- Recommended potential solutions
(Specifics cannot be discussed under non-disclosure agreements)
Savings
More than $1 million annually, including refunds and credits
A Word From Our Client
"We will realize annualized savings approaching the million dollar mark. I appreciate the fact that your team was flexible enough to step in and integrate within our infrastructure. You were able to gather the necessary information to perform your analysis with minimal disruption to the workload and time demands of the existing staff."
Dan Williams, Senior Manager, Telecom and Engineering, CNF
This banking company has been a Solberg•Adams client for three years.
The Problem
Rapid expansion placed a premium on capital dollars and stressed the bank's infrastructure, including telecommunications.
What Solberg•Adams Did
- Audited invoices and reviewed customer service records, contracts and tariffs
- Identified multiple voice and data networks and service contracts that were not meeting current needs or future requirements.
- Provided an inventory of services, complete with recommendations on facility utilization, cost savings and increased performance.
- Transitioned the bank to Solberg•Adams monthly Validated Telecommunications Billing service, which continues to save Umpqua Bank money
Savings
More than $50,000 per month and growing
A Word From Our Client
"As a result of Solberg•Adams' continuing efforts, Umpqua now saves, on average, $50,000 in monthly telecom costs."
- Dan Sullivan, CFO, Umpqua Holdings
